Water asset-management specialists have their say at PIONEER user group

Last week, a host of asset management specialists from water companies across the UK and users of Servelec’s asset management planning software participated in an annual user group event.

PIONEER is Servelec’s decision-support software which delivers optimal asset planning and has been proven to produce capital cost savings of 10%. It enables consistent decision-making leading to more effective planning and improved customer service.

Held at The Kingsway Hall Hotel in Covent Garden, the event was hosted by Servelec Technologies’, asset management experts George Heywood and Luke Hart, creators of the PIONEER system. In attendance were users from South East Water, United Utilities, Southern Water, Affinity Water and Sutton and East Surrey Water.

George Heywood and Luke Hart delivered keynote presentations on the expected challenges of the forthcoming price review (PR19) and overcoming barriers to optimal planning before attendees updated the group on current work with PIONEER in their own organisations. In the afternoon attendees gave feedback on areas for future development and received an update on UKWIR’s Long-term Investment in Infrastructure project, for which Servelec is lead contractor.

Following the event, George Heywood, Associate Director at Servelec Technologies said: “The ongoing development and improvement of our PIONEER software is a collaborative process with its users. These events are an incredibly useful way for us to understand our users’ priorities, plan updates accordingly and reflect on the impact of previous changes.

“Everyone who attended shares a common commitment in their working lives to optimal evidence-based asset management. As developers and users of the PIONEER software we are striving to help water companies make the ideal asset management decisions, based on data-driven analysis, ultimately enabling us to provide the very best value service for each water customer.”

For more information about PIONEER or Servelec Technologies wider suite of business optimisation software, please visit To view the presentations and join in the discussion with users and developers of PIONEER join the LinkedIn PIONEER User Group,

Division: Servelec Technologies

Category: business optimisation, Servelec Technologies, Pioneer, asset management, user group