What does your typical day at work look like?

Most days are centred around ensuring my teams and managers are OK and setup to deliver our critical services, it can be quite a balancing act and requires careful management as we regularly have to adjust our approaches to meet ever changing demand and situations. This means there’s a lot of meetings where we constantly review service performance, trends and risks.

How many people do you think you speak to during the day?

As many as I can! I’ve lost count how many times innocent conversations have opened my eyes to new ideas and problems I wasn’t even aware of, so I stop for a conversation with my team and others whenever time allows.

What do you aim to accomplish each day?

To improve myself or something around me at least a little bit each day, it’s the small changes that make a big difference over time!

What three words would you say describes your role?

Leadership, enablement, service.

What has been your most memorable work moment so far?

The first time we ordered pizza for the team to say well done and thank you, it marked a real step change in the teams direction and purpose.

What’s your favourite thing about the job?

I really enjoy watching people develop, encouraging people to step outside their comfort zones, the sense of pride watching people realise what they’re capable of is huge.

Outside of work, what do you enjoy doing?

I enjoy time with my family going on walks around the beautiful British countryside, I also make time for myself to relax and reflect, life’s hard and its easy to get caught up in the negatives, so giving yourself time to reflect and rebalance is important.

If you could go anywhere on holiday, where would it be?

I love history and culture so a trip to Italy or Greece is near the top of my list.

What gets you on your Soapbox? (i.e. what annoys you/issues that you are passionate about)

Honesty! It’s the key to unlocking trust and life’s too short to bottle things up and ignore problems, by talking to people openly and honestly we’d all get so much more done.  And don’t get me started on people who panic buy toilet roll…