Servelec Technologies, the leading provider of business optimisation solutions in the UK water industry, is working with a new customer Sydney Water to undertake a ‘proof of concept’ of its market-leading PIONEER software. Based on successful outcomes in regulatory price reviews for 30% of UK water companies, PIONEER is broadening its geographic reach and customer base, demonstrating the technology is scalable and transferrable to international markets.
PIONEER is decision-support software which delivers optimal asset management planning. Under continuous development by Servelec Technologies the software has delivered tangible benefits to clients over many years. These include capital cost savings of over 10% due to optimisation of investment, improved levels of service to customers and increased customer satisfaction, increased funding through improved justification of needs, and consistent decision-making leading to more effective planning.
As Australia’s largest water company Sydney Water supplies water, wastewater, recycled water and some stormwater services to over 4.6 million people in Sydney, the Illawarra and the Blue Mountains and maintains over 21,000km of potable water mains. By using the PIONEER software Sydney Water will optimise its mains renewals programme to improve cost-effectiveness and reduce the occurrence of disruptive failures. Following the successful ‘proof of concept’ using PIONEER, it is anticipated that Sydney Water will be in a far stronger position to agree on the optimal amount of expenditure going forward into future planning cycles.
Paul Higham, Manager of Product & Service Strategy at Sydney Water said; “The ability to optimise our spending to improve customer service levels is of paramount importance to Sydney Water. In choosing PIONEER we noted the direct cost savings delivered to UK customers by the product and its impressive service modelling capabilities. The ’proof of concept’ development is being supported by a team of experienced consultants who are on hand to advise on best practice at each stage.”
PIONEER is highly flexible and user friendly and produces optimal investment plans for future periods of typically one, five or 30 years and beyond, including climate change scenarios. It allows asset managers to decide how and when to refurbish or replace assets at minimum overall cost, across a single asset group or an entire company network. PIONEER can be used for all operational asset types both in the water industry and in other asset-intensive industries such as rail and power distribution.
George Heywood, Technical Director (Asset Management – Modelling & Optimisation) at Servelec Technologies commented; “PIONEER is a tried and tested business efficiency tool which has delivered considerable cost savings for customers in the UK water industry to date. Expanding its reach to the Australian market is clearly a positive step forward in the product’s ongoing development and in Servelec Technologies’ ambitions for our broader product range.”
PIONEER was developed by the team at Tynemarch Consulting which became part of Servelec Technologies in 2013.
Division: Servelec Technologies